Terms & Cancellation Policy

1. General Booking Policy

Welcome to Taylor Group. By booking our luxury chauffeur services, you agree to these Terms and Conditions. All bookings are subject to vehicle availability and written confirmation.

2. Cancellation & Refund Policy

Due to the exclusive nature of our VIP fleet, vehicles are strictly reserved for your selected time. To protect operational availability, the following cancellation penalties apply:

• More than 24 hours notice: 100% refund or free rescheduling.
• Less than 24 hours notice: 50% cancellation fee applies; the other 50% is refunded.
• No-Show: 100% cancellation fee applies. No refunds will be issued.

Chargeback Protection: By agreeing to these terms via the mandatory checkbox during the booking process, you authorize us to enforce these cancellation fees, and legally waive the right to dispute the charge via your bank or credit card provider (Chargeback) in the event of a no-show or late cancellation.

3. Waiting Time & Extra Charges

For airport pickups, 60 minutes of complimentary waiting time is included after flight landing. For all other pickups, 15 minutes is included. Additional waiting time will be charged at the standard hourly rate of the reserved vehicle class.

4. Vehicle Damage & Conduct

Clients are expected to maintain the pristine condition of our vehicles. Smoking, eating, and the consumption of illegal substances are strictly prohibited inside the fleet. The client is financially responsible for any damages or excessive cleaning required due to their actions.